This piece covers several common faults with BlackBerry handsets with advice on how to easily resolve them.
Cracked or damaged display
A faulty BlackBerry display can manifest itself in several ways, from the obvious cracked or leaking display to dead pixels, leaking colors or even a very dim back-light. Usually a replacement is the only way to resolve this, however daunting this sounds it is usually very easy due to the mass-production involved in smartphone assembly meaning all parts are created to be modular and easy to replace.
My BlackBerry screen has frozen
This type of fault can be common to most electronic devices and computers. Like your PC, the most common fix is a reboot.
You can reboot your BlackBerry by either holding down ALT+CAP+DEL to perform a soft-reset, or by locating the hard-reset button on the back of your device which can usually be pressed using the end of a paper clip.
Should your BlackBerry not have a hard-reset button, removing the battery for 60 seconds should do the trick.
My recent call logs and text messages have disappeared
A symptom of low memory on your phone. Since smartphones can run multiple applications at the same time (known as multi-tasking) the available memory can be consumed quite easily. Not a problem on older phones, since they would typically run one task at a time.
To remedy this fault try closing any web browsing or multimedia (music players etc) sessions you may have running in the background. In future try to make sure you quit applications when you are finished using them instead of moving onto the next task - all too easy to do without realising.
Your recent calls and messages will not re-appear, but any new messages and calls will should be logged properly. If you are still having trouble try a full cold reboot by removing the battery for 60 seconds.
Track ball no longer clicks when pressed
If your roller ball moves and tracks as expected but the click function no longer works, you will need to replace the trackball contact switch. We will have these in stock soon.
Track ball no longer moves, or sticks
If your roller ball intermittently moves or gives jerky movement you could have some lint or pocket fluff stuck in there.
The first fix you should try is blowing some compressed air into the roller to clear it out. If you find the roller ball is faulty, we stock replacement roller balls and have BlackBerry disassembly instructions available.
Replacement parts including detailed fitting instructions are available from The Mobile Site - http://www.themobilesite.co.uk/
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